Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, contact us at hi@aeshyo.com. All returns must be approved before they are sent. Once approved, we will provide instructions and the return address for our Texas warehouse.

Items sent back to us without first requesting a return will not be accepted.

Return conditions

A single kit may be returned even if it has been opened or used.

If your order contains multiple individual kits or a bundle, the bundle must be returned complete. No more than one kit may have been opened or used. Every other kit must be unopened and unused.

We do not offer exchanges.

Return shipping and refund amount

Return postage to our Texas warehouse is paid by the customer. The customer is responsible for the return shipment until it reaches our warehouse.

Original shipping charges are not refundable.

Once a return is approved, the refund covers the product price less approximately 5.7% of the order value for payment-processing and platform fees. The exact deduction may vary depending on the payment method used.

Damages and issues

Please inspect your order upon delivery and contact us at hi@aeshyo.com within 30 days if an item is defective, damaged, or incorrect.

Once confirmed, we will arrange a replacement shipment.

Order cancellations

Cancellation requests must be sent to hi@aeshyo.com within 12 hours of placing the order and before the order has shipped. A cancellation is not guaranteed until confirmed by us.

If a cancellation is approved, the refund is reduced by approximately 5.7% of the order value for payment-processing and platform fees. The exact deduction may vary depending on the payment method used.

Once an order has shipped, it can no longer be cancelled. You may instead request a return under this policy.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund was approved.

If approved, we will process the refund within 14 days after receipt and inspection of the returned item. Your payment provider may require additional time to process and make the funds available.

For any return question, contact us at hi@aeshyo.com.

Last updated: August 1, 2026